Refund Policy
Last updated October 29, 2026
The short version: cancel anytime from your account and you keep access until the end of the period you paid for. New monthly members can get a full refund within 7 days of their first payment. Annual members can get a full refund within 14 days of purchase.
1. Cancelling your membership
You can cancel at any time from the "Manage billing" page in your account, or by emailing support@getfitprotocol.com. When you cancel, your membership stays active until the end of your current billing period, and you won't be charged again.
2. Monthly memberships
- First payment: if you're a new member, you can request a full refund of your first monthly payment within 7 days of that payment.
- After that: monthly payments aren't refundable, and we don't give partial refunds for unused days. Cancelling stops future charges.
3. Annual memberships
- Within 14 days of purchase or renewal: you can request a full refund.
- After 14 days: annual payments aren't refundable. You can cancel to stop the next renewal, and you keep access until the end of your membership year.
- We'll email you a reminder before your annual membership renews.
4. Plan changes
If you upgrade from Base to Advanced, or from monthly to annual, the change takes effect right away and you're charged the prorated difference. If you downgrade or switch from annual to monthly, the change takes effect at the end of your current billing period.
5. Founding-member and promotional pricing
If you joined with a discount code such as FOUNDER25, any refund is for the amount you actually paid. Discounts can't be exchanged for cash.
6. Missed trainer consults and check-ins
Video consults and Zoom check-ins are part of your membership, not separate purchases. If you need to reschedule, please do so at least 24 hours ahead from your dashboard. Missed sessions aren't refunded, but if we have to cancel a session, we'll reschedule it with you.
7. How to request a refund
Email support@getfitprotocol.com from the email address on your account, with "Refund request" in the subject. We reply within 2 business days. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show the credit.
8. Exceptions
We may decline refunds in cases of abuse, such as repeated sign-up and refund requests. If you were charged by mistake or charged twice, contact us and we'll fix it promptly.
Contact
Get Fit Protocol, a trade name of Atom Fusion LLC, Ohio, USA. Email: support@getfitprotocol.com